Frequently Asked Questions
A few useful answers about my pots, from the little handmade quirks to getting them safely to your door. Still wondering about something? Email support@bubblesandclay.com. There’s a real person at the other end, usually with clay on her hands!
About the pottery
Who makes Bubbles & Clay pottery?
I’m Kerry, and I work from a small studio in my garden in Battle, East Sussex. Most pieces begin on my pottery wheel, with sculptural details added by hand, before being individually hand-painted and glazed.
Will every piece look exactly the same?
No two are ever quite the same, and that’s part of the value in purchasing something that is truly handmade. Brushstrokes, glaze variations and little differences in shape give each piece its own personality. Please read the individual listing for its approximate measurements and details, and ask if there’s anything you’d like more information about before ordering.
What if I’m unsure whether something is a handmade detail or a problem?
You don’t have to work that out on your own. If something concerns you, email me and show me what you’ve noticed. A handmade finish is part of the character, but I still want to hear if something doesn’t seem right to you.
Custom and personalised pieces
Can I ask about a custom or personalised piece?
Yes, please get in touch to discuss your idea before ordering. Tell me what you have in mind and whether it’s for a particular date, so we can talk about what’s feasible.
Can you make something for a special date?
Please ask as early as you can. Making pottery by hand takes time, sometimes up to 8 weeks and custom orders can take longer during busy periods, especially October to December. Get in touch before ordering if timing matters, rather than assuming a piece will be ready for a particular occasion.
Delivery and collection
When will my ready-made order be dispatched?
Please allow 3–5 working days for me to get your order packed up and ready to be sent to its new home.
Where do you deliver, and how long does it take?
My current shipping policy covers UK delivery via Royal Mail. Once your parcel leaves the studio, delivery usually takes 2–4 working days but may be slower in the lead up to Christmas. This is separate from the time needed to prepare your order.
How much is UK postage?
My current shipping policy lists a flat postage rate of £3.95, with free postage on orders over £60, unless you’re collecting in person.
Can I collect my order?
If you’re local to Battle, East Sussex, please message me before checkout and I’ll let you know what’s feasible.
What packaging do you use?
I use recyclable cardboard and paper packaging, and occasionally give second-hand boxes and bubble wrap another outing. Your parcel might not always be the prettiest on the outside, but it’s what’s inside that counts!
Looking after your pottery
Can my piece go in the dishwasher or microwave?
Please check the care information in the individual product listing rather than assuming the same advice applies to every piece. If it isn’t clear, email me with the name of the piece before using it in the dishwasher or microwave. Many glazes and some clays contain metal oxides or iron that can absorb microwave energy.
Where can I find measurements and care advice?
Start with the individual product listing for details about that piece. If you need a particular measurement or have a question about how you plan to use it, just ask. I’d rather help you choose the right pot than leave you guessing.
Help with your order
What should I do if my pottery arrives damaged or I receive the wrong item?
Please inspect your order when it arrives and contact me straight away at support@bubblesandclay.com if it’s damaged, defective or not the item you ordered. Tell me what’s happened so I can help.
What if my parcel hasn’t arrived?
Email support@bubblesandclay.com so I can look into it. Include your order number if you have it handy.
Where can I find information about returns, personalised orders and refunds?
Please read my Refund Policy for the full details, including standard returns and custom or personalised pieces. If an item is damaged, defective or incorrect, please contact me directly about the problem.
How do I get in touch?
Email support@bubblesandclay.com. I aim to reply within 1–2 working days. Whether it’s a pottery question or help with an order, you’re always welcome to ask.